Question 1

What materials are used in HOUKIKA jewelry?

Accepted Answer

All HOUKIKA pieces are crafted from solid 18K gold.Depending on the design, we use ocean pearls, Majorca pearls, genuine freshwater pearls, or Baroque pearls.For diamond designs, natural VS-quality diamonds are selected to ensure exceptional brilliance and clarity.Each piece is shaped with a blend of traditional craftsmanship and modern techniques.

Question 2

Are your products handmade?

Accepted Answer

HOUKIKA jewelry is predominantly handcrafted.Assembly, stone setting, pearl placement, and all finishing touches are performed by skilled artisans.Certain technical steps such as casting are supported by modern technologies, creating a flawless yet uniquely handcrafted finish.

Question 3

What types of pearls do you use?

Accepted Answer

Depending on the model, we use ocean pearls, Majorca pearls, genuine freshwater pearls, or Baroque pearls. ach pearl is naturally unique in form, luster, and texture—no two are ever identical.

Question 4

How long does it take for my order to ship?

Accepted Answer

HOUKIKA does not operate with ready stock; each piece is made-to-order.After preparation and quality checks, orders are typically shipped within 3–5 business days.During high-demand periods, this timeframe may vary. Updated estimates are included in your order confirmation.

Question 5

Do you ship internationally?

Accepted Answer

Yes. We ship safely to many countries worldwide.Delivery times vary depending on your location and the courier service in your region.

Question 6

Can I return or exchange a product?

Accepted Answer

Yes. Items may be returned within 14 business days of delivery if they are unused, in their original unopened packaging, and with all contents intact.Once the item passes inspection, your refund will be processed.Used, damaged, or incomplete items cannot be accepted for return.For full details, please visit:https://www.houkika.com/policies/refund-policy

Question 7

How should I care for my jewelry?

Accepted Answer

Keep jewelry away from perfume, lotions, and chemicals.Avoid wearing in the shower, pool, or sea.Clean gently with a soft cloth.Store pearl items separately to prevent scratching.

Question 8

What is your sustainability approach?

Accepted Answer

We embrace a responsible, nature-conscious production philosophy.Our packaging materials are certified, and we prioritize long-lasting design principles.Updates regarding our sustainability initiatives are shared periodically on our website.

Question 9

Are your products under warranty?

Accepted Answer

Yes. All HOUKIKA products are covered by a 2-year warranty against manufacturing defects.Issues caused by misuse, chemicals, impact, or wear-and-tear are not covered.

Question 10

Are payments secure?

Accepted Answer

Absolutely. All payments are processed through SSL-encrypted Shopify infrastructure.Accepted secure payment methods include:– Credit / debit cards (3D Secure compatible)– Shopify Secure Payments– Apple Pay– Google PayYour payment details are never stored or shared by HOUKIKA.

Question 11

How can I contact you regarding my order?

Accepted Answer

You may reach us anytime at:info@houkika.comOur team will be happy to assist.

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